1. Artwork and device storage
Text, drawings, imported photos and SVG files, saved works, preferences are stored locally in the app’s storage. We do not operate an artwork upload, cloud gallery or account-sync service, and cannot view or recover your local works. We do not use your artwork to train AI models. Device backups or photo syncing that you enable with Apple or another provider are separate services governed by your settings and that provider’s policies.
2. Photos, camera, files and sharing
HiStitch processes the photos or files you choose to import. Camera access is used when you choose to take a photo. Permission to add to Photos is requested when you save an export to Photos. You can change permissions in system Settings. Refusing a permission limits the related action, not basic drawing. When you share or export, the selected content goes to the destination you choose. Those apps and services handle it under their own policies. HiStitch does not upload the rest of your photo library to us.
3. Apple platform services
HiStitch is distributed through the App Store. Apple handles app delivery, updates and any device backup or diagnostic services you enable. Apple may provide developers with app-distribution and diagnostic reports under its services and your settings; these reports are not a copy of your artwork. Apple’s handling of information is described in its privacy policy.
4. When you contact us
If you email support, we receive your email address, displayed sender name, message and any attachments you choose to send. The in-app Feedback button prepares an email that may include your device model, operating-system version, app version/build. You can review, edit or remove these details before sending; opening the email composer does not send a message automatically. We use correspondence to answer your request, investigate problems and handle privacy questions. Please do not send passwords, payment-card numbers or unrelated sensitive information.
5. This website
The website is hosted on Cloudflare Pages. When you visit the hosted site or follow an online link from the app, the host processes connection information such as your IP address, browser/device information, requested page and request time to deliver and protect the site. Cloudflare may keep operational/security logs and provide traffic summaries according to its service settings and policies. We do not add advertising cookies, tracking pixels, analytics scripts, external fonts or a website contact form. The bundled in-app policy can be read without opening the website.
6. Service providers and disclosures
Customer support uses Gmail (Google), and website delivery uses Cloudflare. These providers handle the information needed to provide and secure their services. Apple handles app distribution and platform services. We do not sell personal information or share it for targeted advertising. We may disclose information when legally required, to respond to a valid legal process, or where necessary to protect rights or security. We do not publish your support messages or artwork without your permission.
7. Retention and deletion
Local works remain under your control in the app. You can delete saved works, clear the current canvas, or delete the app and its data in system Settings. Removing a saved work does not necessarily clear a separately open draft, and offloading an app can retain its data. Exports in Photos, Files, other apps and device backups must be managed separately. We retain support correspondence only as long as reasonably necessary to resolve the request, follow up on relevant issues and meet applicable legal or dispute-handling obligations. We review it periodically and delete information no longer needed. You may request deletion by email. Providers may retain logs or backups under their own policies. The saved-work collection currently keeps up to 100 entries. Saving beyond this limit can remove older saved entries, so export important works separately.
8. Your choices and privacy rights
You can use the creative tools without contacting us. Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing of your personal information, receive a portable copy, or withdraw consent where processing relies on consent. Email us to exercise a right; we may ask for proportionate verification of your request. We cannot access local works to provide or delete them for you. Where applicable, you can complain to your data-protection authority. We respond within the time required by applicable law.
9. Processing grounds, location and security
Where data-protection law requires a legal basis, we process support information to respond to your request or perform a contract, for legitimate interests such as service security and troubleshooting, to meet legal obligations, or with consent where required. Google, Cloudflare and Apple operate internationally, so information they handle may be processed outside your country under their applicable arrangements. We use appropriate safeguards where required by law; contact us for information relevant to your request. Access to support correspondence is limited to handling these purposes. No transmission or storage method can be guaranteed completely secure.
10. Children and policy changes
HiStitch does not ask for a date of birth or offer child accounts. A parent or guardian should handle support correspondence for a child. We do not knowingly seek children’s personal information; if you believe a child sent unnecessary personal information, contact us so we can review and delete it as appropriate. We update this policy when our practices change, update the date, and provide additional notice or obtain consent when required. Questions and requests: aestheticstudio.help@gmail.com.